Refund policy
Custom printed orders
Custom printed products are made to the artwork and specifications submitted with your order. These orders are final sale: we do not accept returns or issue refunds, except where required by applicable law. For a confirmed mistake by Fresh Prints, we provide a reprint at no additional cost as described below.
Report a problem within 24 hours
Contact us within 24 hours of collecting your order if you believe there is a printing error, a damaged item, or a wrong or missing item. Include:
- Your order number and the name used at checkout.
- The product involved and a description of the problem.
- Clear photos showing the issue, where applicable. If you use our contact form, describe the issue first and we will explain how to provide the photos.
Contact Fresh Prints about an order, or call 361-210-7199 during shop hours.
Reprints for confirmed Fresh Prints mistakes
If your item does not match the artwork or order specifications because of a mistake by Fresh Prints, contact us before returning it. We will provide instructions for returning the item for review. After the item has been returned and the error confirmed, we will reprint it at no additional cost.
The remedy for a confirmed Fresh Prints mistake is a reprint, rather than a refund, except where applicable law requires otherwise.
Customer-provided artwork and order details
Check your artwork, spelling, print dimensions, product options, quantities, and uploaded files before submitting your order. We are not responsible for errors in order details provided by the customer. Review our artwork guidelines before ordering.
Cancellations within 24 hours
Order cancellations are accepted only within 24 hours after the order is placed. After that period, cancellation is not possible. Contact us with your order number to request a cancellation.
Smart Locker pickup and missing items
All physical product orders are for Smart Locker pickup only. Fresh Prints does not offer shipping. Wait for your separate six-digit locker code before coming to collect your order.
If an item appears to be missing or you cannot access your locker, contact us with your order number and pickup details so we can check the order. Read how Smart Locker pickup works.