THE SIMPLE GUIDE

Pro Vault keeps your print files ready.

Think of it as a private artwork folder inside your Fresh Prints account. Save a file for later, or use a new file one time without filling your storage.

OPEN PRO VAULT SHOW ME THE STEPS
YOUR PRO VAULTPrivate artwork library READY
500 MB includedCrafter
All files3 files
PNGfresh-logo-final.pngPreview ready · 1.8 MB
PDFteam-gang-sheet.pdfPrint file · 14.2 MB
Two ways to uploadSave it for later, or use it once for one order.

START HERE

The whole job takes three steps.

You choose the file. You check the file. Then the file follows the product into your order.
  1. 1
    SAVED ARTWORKORUPLOAD ARTWORK

    Choose where the file comes from.

    Pick Saved Artwork if the file is already in Pro Vault. Pick Upload Artwork if the file is on your phone or computer.

  2. 2
    PNGfresh-logo-final.png1.8 MB · Saved in Pro VaultPREVIEW

    Check the picture and name.

    Use Preview when it is available. Read the full filename. This is your chance to catch the wrong color, old version, or wrong customer.

  3. 3
    ✓READY1 file will be attached to this product and order.

    Wait for the Ready message.

    Do not add the product to your cart until the file card says Ready. The filename should be visible next to Preview and Remove.

THE IMPORTANT CHOICE

Do you need this file again?

After you choose a new file, Pro Vault asks: “How should we use this file?” Pick one option.
OPTION 1

Use once for this order

Pick this when you only need the artwork for the product you are ordering right now.

  • Does not use your Pro Vault library storage.
  • Attaches to the current product and order.
  • Does not appear in your reusable saved-file library.
  • Is kept for the production safety period, then removed automatically.
BEST FOR: ONE JOB, A FULL LIBRARY, OR A VERY LARGE FILE
OPTION 2

Save to Pro Vault & use

Pick this when you want the artwork saved in your account for future orders.

  • Uses the amount of library storage shown on the screen.
  • Attaches to the current product and order.
  • Appears in Saved Artwork for later orders.
  • Can be renamed, moved into a folder, previewed, or downloaded later.
BEST FOR: REORDERS, LOGOS, AND ARTWORK YOU USE OFTEN

If your library is full, your order is not stuck. Choose Use once for this order. One-time files can be up to 2 GB and do not use library space.

ORDER WALKTHROUGH

Attach artwork on a product page.

These are the same words you will see in the upload tool.
1Use a file that is already saved
  1. Open the product you want to buy.
  2. Find the box named Choose your print file.
  3. Press Saved Artwork.
  4. Open a folder, or choose All files.
  5. Tap the file you want. Some products allow one file; some allow two.
  6. Press Preview and check the artwork.
  7. Look for: Ready — 1 file will be attached to this product and order.
  8. Finish the product options, then add it to your cart.
2Upload a new file while ordering
  1. Open the product you want to buy.
  2. Find Choose your print file, then press Upload Artwork.
  3. Press Choose a new artwork file.
  4. Select one file from your phone or computer.
  5. Check the preview, filename, file type, and file size.
  6. Choose Use once for this order or Save to Pro Vault & use.
  7. Press Upload & attach. Keep the page open while the progress message is moving.
  8. Wait for the Ready message before adding the product to your cart.
3Change or remove the selected file
  1. Find the selected artwork card.
  2. Press Preview to inspect it again.
  3. Press Remove if it is wrong.
  4. Press Change file to return to your saved files or upload screen.
  5. Choose the correct artwork and wait for the new Ready message.

Already placed the order? Contact Fresh Prints right away. Include your order number and the exact filename you meant to use.

You are safe to continue when:
  • The correct preview or file-type badge is visible.
  • The complete filename is readable.
  • The screen says the file will be attached to this product and order.

YOUR FILE LIBRARY

Keep the vault easy to search.

A clean file name and a simple folder save you from guessing later.

Save a file to your library

Open Pro Vault and press Upload file. Choose one supported file and wait for the uploaded message.

Make a folder

Press New folder. Use a name you will understand later, like “Logos,” “Smith Roofing,” or “Fall 2026.”

Find a file

Search by file or folder name. You can also filter by folder and file type, then sort by last modified or file name.

Rename or move

Open Manage file. Give the file a clear name, or move it into the right folder.

Change the view

Use List for full filenames. Use Grid when pictures help you recognize the artwork faster.

Download the original

Press Prepare download, then open the private download link. The link expires shortly for safety.

HARD TO UNDERSTANDlogo2finalFINAL.png
EASY TO UNDERSTANDsmith-roofing-logo-black-v3.png

STORAGE

Storage means file size—not print size.

A 300-inch gang sheet can fit if its file size fits. Pro Vault does not shrink the original artwork.
FREE ACCOUNT

500 MB

Crafter

Good for a few finished logos, sticker files, or smaller gang sheets.

PRO ACCOUNT

20 GB

Small Business

More space for steady reorders and a growing customer library.

PRO ACCOUNT

40 GB

Big Business Pro

Maximum included space for shops with many large production files.

01

Watch the storage bar

It shows how much space is used and how much is left. A saved upload is blocked if the whole file will not fit.

02

Trash is not instant free space

A trashed file can be restored for 30 days. It still counts toward storage during those 30 days.

03

A full vault can still place an order

Upload from the product page and choose Use once for this order. It does not consume library space.

04

If a paid membership ends

Your account returns to 500 MB. Newest whole files that fit stay open. Extra files lock for one calendar year so you have time to renew.

COMPARE MEMBERSHIP STORAGE

SUPPORTED FILES

Send the real production file.

Pro Vault accepts common print and design files. PNG is the easiest to preview, but it is not the only file you can attach.

JPGJPEGPNGPDFTIFTIFFSVGPSDPSBAIEPSINDDCDRPPTX

JPG and PNG: Pro Vault can usually show a large picture preview.

Other formats: You may see a file-type badge instead of the artwork. The original production file is still attached.

Keep extensions honest: Renaming “logo.psd” to “logo.png” does not convert it. Export the correct file type from your design program.

FIX A PROBLEM

Try these checks first.

Most problems come from the wrong folder, a full library, an unsupported file, or leaving the page too soon.
I cannot find a saved file.
  1. Open the folder selector.
  2. Choose All files.
  3. Clear the search box and file-type filter.
  4. Check Trash if you removed the file.
  5. If the file says Locked, check your membership status.
My library says the file will not fit.

The file is larger than the space left in your saved library. If you are ordering now, choose Use once for this order. If you need the file later, upgrade your storage or remove unneeded files. Remember: Trash still counts for 30 days.

The upload stopped or failed.
  1. Keep the page open while it says Uploading or Verifying.
  2. Check that the file is not empty.
  3. Check the supported file list above.
  4. Make sure the extension matches the real file type.
  5. Try a stronger Wi-Fi or wired connection, then upload again.
The preview is missing.

That does not always mean the file is broken. JPG and PNG files receive picture previews. Large files and design formats may show a badge instead. Use the filename, file type, and file size to confirm it. In your library, you can also prepare a download and inspect the original.

The wrong file is attached.

Before checkout, press Remove or Change file, then attach the correct artwork. After checkout, contact Fresh Prints immediately with the order number, product name, wrong filename, and correct filename.

I do not see the Ready message.

Do not add the product to your cart yet. Wait for Uploading and Verifying to finish. If the message does not change, remove the file, refresh the page, and attach it again.

Can I attach two files?

Only when that product is set up for two artwork files. The upload box tells you whether the product accepts one file or one or two files.

Can Fresh Prints see every file in my vault?

Your artwork is stored privately. Authorized Fresh Prints staff use controlled access when a file is attached to an order or when they need to help with production. Download links expire shortly.

PRIVATE BY DESIGN

Your original file stays intact.

Pro Vault stores the production file privately. It does not reduce the canvas size, shorten the artwork, or lower the pixels. Shopify receives the filename and secure order reference needed to connect the artwork to the correct product.

  • ✓Private storageArtwork files are stored outside the public storefront.
  • ✓Order connectionThe file is tied to the product and order you selected.
  • ✓Short-lived downloadsAuthorized download links expire for extra safety.
Pro Vault

Ready to try it?

Open Pro Vault, upload one file, and give it a name you will recognize next month.

OPEN PRO VAULT Still stuck? Ask Fresh Prints for help.